San Mateo County Cares

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San Mateo County Cares about providing excellent and courteous public service. We would like to know if we are succeeding and how we can do better. Please take a moment to complete this survey.

What services did you receive?

Please Rate Our Services

Questions	Excellent	Good	Fair	Poor	Not Applicable
Response time of answering the phone	Excellent	Good	Fair	Poor	Not Applicable
Courtesy of staff	Excellent	Good	Fair	Poor	Not Applicable
Knowledge of staff assisting you	Excellent	Good	Fair	Poor	Not Applicable
Helpfulness of information	Excellent	Good	Fair	Poor	Not Applicable
Responsive to your needs	Excellent	Good	Fair	Poor	Not Applicable
Communicated to you what to expect next	Excellent	Good	Fair	Poor	Not Applicable
Overall satisfaction	Excellent	Good	Fair	Poor	Not Applicable

If you answered Fair or Poor to any of the questions, what was unsatisfactory about the service?

In order to improve our service, we would appreciate your comments and suggestions.

If you would like to recognize and employee who provided excellent service, please give us their name and tell us how they helped you.

Did you call from a cellular phone?

Yes

(Optional) Please provide the following information.

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